PRIVACY POLICY

We take your privacy seriously. This page explains what personal information we collect, how we use it, and what your rights are. We do not collect more than necessary, and we never sell or misuse your data.

1. What We Collect

When you place an order, we receive the following information:
– Your name
– Your shipping address
– Your email address
– Your phone number (if provided)

This information is used strictly to process your order, deliver your rug, and communicate with you if needed.

Payments are processed through Shopify and their trusted providers. Your payment details are encrypted. We do not store or have access to your credit card or banking information.

2. Communication

If you reach out to us, we will respond using the contact information you provide. If you subscribe to updates, we may send occasional messages—always relevant, never excessive. You can unsubscribe at any time.

We will never spam you or share your email with third-party marketers.

3. Cookies & Analytics

This website uses basic cookies to help it run smoothly and to understand how visitors navigate the site. This includes anonymous analytics (like which pages are visited or how long someone stays). These tools help us improve the user experience without tracking individuals.

You can disable cookies in your browser settings if you prefer. The site may still function, though certain features might be limited.

4. Who Has Access

Only the services needed to fulfill your order have access to your data—this includes our payment processor, our website host, and shipping services. These services are bound by their own data protection policies and do not have permission to use your data for any other purpose.

We do not share your data with anyone else.

5. Data Retention

We keep your order information for our records unless you request deletion. This allows us to provide customer support and fulfill legal or tax-related obligations.

If you would like your data erased, contact us and we’ll take care of it.

6. Your Rights

You have the right to:
– Access the data we hold about you
– Correct inaccurate information
– Request deletion of your data
– Withdraw consent (where applicable)

To exercise any of these rights, email us at: care@houseofweaves.love

Updated: Saturday, April 19, 2025